Happy Anniservatory

posted by Jaitu at 12:39

Last Saturday marked one whole year since we paid the deposit for our conservatory to Nuglas. A lot has happened in that year, a lot has not happened in that year.
Back in March I attempted to cancel the contract as we needed this conservatory built by mid-July and if we were going to get someone else to do it we would have had to get that underway. I was persuaded to leave the contract in the hands of Nuglas but agreed only on a few conditions:
That we be given a firm date for work to commence; That we be given a timeframe for completion; That all work be completed by the middle of July; And that failure to meet these conditions would result in financial penalty.
We were guaranteed that work would begin in the week beginning the 14th April.
It began on the 24th. It stopped very shortly afterwards for reasons not entirely down to Nuglas and ultimately properly began on the 3rd of June.

We were guaranteed the contract would take six to eight weeks to complete.
It has been eleven weeks so far and it will be at least another two.

It has not been the middle of July for more than a month.

On top of this we have been sent an invoice for the final payment. The final payment, according to our contract, is to be paid when the work has been completed to the customer's satisfaction. This is despite that fact that we are still waiting to have floor tiles laid, pipe work boxed in, skirting boards fitted, door handles replaced and some final trim finished.